24/7 dispatch center and fault reporting
One place to report faults, track jobs and get reports – 24 hours a day. 24/7 · SLA · nationwide
The core of our operation is a dispatch center that runs 24 hours a day. Every report – by phone, via the client portal or the website – gets a ticket, a deadline and a responsible technician. Clients can see the status of their fault at any time, and we see where our teams and vehicles are.
What is included
- 24/7 fault intake: phone, client portal, website form
- Tickets with SLA deadlines and automatic notifications
- Team scheduling and route planning with GPS vehicle tracking
- Mobile app for technicians: checklists, photos, client signature
- Client portal: tickets, work orders, reports, service logs
- Monthly and quarterly reports by site and fault type
How we work
Contract clients get an account on our client portal to report faults and follow progress. New clients and private customers can report a fault by phone or via the form on this website.
FAQ
How do I report a fault?
Call +381 63 274 150, log in to the client portal or use the "Report a fault" form on this website.
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